Shipping & Delivery

Shipping & Delivery Information

Special Shipping Requirements:
If you have any special shipping preferences or requirements, please include them in the notes section when placing your order.

Customs and Delivery Issues:
Please be aware that if your order is not accepted upon delivery or if you refuse to pay the customs fees, the customs authorities may either destroy the item or return it to us. In such cases, all associated costs (including freight, customs duties, and taxes) will be your responsibility.

Why is my delivery delayed?
There are several factors that can cause delays in delivery. Common reasons include weather conditions, customs clearance processes, transfers, or logistical issues, which can vary by country. For estimated delivery times, please refer to our Shipping Guide for more accurate information.

How to Resolve Delivery Issues:
If your order is delayed, you can take the following actions to expedite the process:

• Track your order: Check real-time tracking updates on the courier’s website.

• Contact customer support: Reach out to us for assistance with your order.

• Check with the courier: If tracking information hasn’t updated for a while, contact the courier directly for more details.

• Verify shipping details: Ensure that your name, address, and contact information are correct and up to date.

Important Reminder for Airmail Shipping:
When selecting Airmail, please choose Registered Airmail rather than Unregistered Airmail, as the latter does not provide a tracking number, making it difficult to estimate delivery times.

If you have any further questions regarding shipping, customs, or any other concerns, feel free to submit a support ticket.

Thank you for choosing us!